Reach Out To Us, Anytime
If you have a question about your piece, your order, sizing, materials, or the world of Eliza, write to us. Every message is read by a real person, and we will answer as carefully as we can.
We are here.
Whether you are choosing your first piece, waiting for an order, or asking about a private material request, you can reach us here.
Eliza pieces are made to order by a small team, so we understand that questions may come up before, during, or after your piece is crafted. We are happy to help with order timelines, sizing, materials, shipping, care, and Chapter access.
For order-related questions, please include your order number if you have one.
info@elizapayne.co
or use the form below.
What we can help with
- Order updates
- Sizing questions
- Shipping and delivery
- Material and care questions
- Chapter access
- Private or off-catalogue requests
- General questions about Eliza pieces
Response time
We usually respond within 1–2 business days.
During launch periods or collection releases, replies may take a little longer, but your message will be read.
A note on made-to-order pieces
Each Eliza piece is crafted after the order is placed. Our standard timeline is:
Crafting: 2 to 6 weeks
Shipping: 3 to 5 business days internationally
Customs: varies by destination
If you are waiting for your piece, we have not forgotten you. It is moving through the process with care.